Trade terms
Ordering Products:
You can pre-order from the airBaltic Outletshop on OUT- and/or HOMEBOUND flights from RIGA AIRPORT. EXCEPT on the following homebound flights: Aalesund, Helsinki/Vantaa, Kallningrad, Kaunas, Lulea, Minsk, Klaipeda/Palanga, Pskov, Tallinn, Tartu, Tromso, Vilnius, Baku.
You must have a valid ticket for AirBaltic to place an order. You shall use your flight number and departure date to log onto AirBaltic Taxfree Shop. You will find the information on your travel document/booking confirmation that you have received from your travel agency/travel organiser. You must be logged on before you can place goods in the shopping basket.
Your order must be received by us no later than 48 hours before your departure date.
There are two methods of ordering products:
- You can find the product in the product group and order it by selecting the quantity and clicking on order. This product will then be transferred to the ‘shopping basket’, which is a list of all the products you have ordered from AirBaltic Taxfree shop.
- You can also go directly to the ‘shopping basket’ and add the product to the basket by using our ‘quick-order’. Here you can type in the quantity and the product number and then click on ‘order’.
The product is now placed in the ‘shopping basket’ at the top right of the page. When you have placed all the products that you wish to order into the shopping basket, click on the shopping basket. You will now see the shopping basket. If you wish to change the contents, delete or add new products. Click on continue.
You shall now provide information about the delivery of your product. Make sure that all of the information is correct, click on ‘To payment’ you will now be directed to payment (see terms of payment).
Your order confirmation will now appear and confirm that the order has been completed. Make sure that the information is correct. This order confirmation will also be sent by e-mail to the address you have provided.
Your order has now been received and it will be placed on your seat on your outbound and/or homebound flight.
Receipt:
Once you have submitted your order, you will have the opportunity to print out a receipt directly from the screen. We will also send a receipt to your e-mail address. The receipt will contain your order number. Refer to this number if you contact customer service.
Change of Order:
If your flight is rescheduled it is your responsibility to inform Retail Solutions ApS about your new flight number and date, 48 hours before departure. Fill out the formula (link to mail form) with order number, new flightNumber and new flightDate.
In order to make a change after you have submitted your order, contact Retail Solutions ApS customer service at +45 32 51 30 64 or by writing an e-mail to info@retail-solution.dk. Customer service will help you change your order, but ONLY if the products have not been dispatched.
Terms of Payment:
Payment for products ordered shall be online via Diners Club, JBC, Eurocard, American Express, Visa, MasterCard or Dankort.
A credit card fee will be added to the price. You will be informed of this before you confirm your order.
Payment by Credit Card and Debit Card: When you pay with a credit card, the payment will be processed by our payment partner DIBS-DebiTech (www.dibseurope.com) in order to guarantee quick and safe payment. This is how it works:
1: When you have logged in and selected the products that you wish to purchase, select Credit Card as the means of payment. You will now be transferred via a link to DIBS-DebiTech’s secure payment server
2: Select the type of credit card (Diners Club, JBC, Eurocard, American Express, Dankort, Visa or Mastercard) and enter the card number and expiry date.
3: Verification is carried out of the card details and also to ensure that there are funds on the account. The money is reserved on your account. This means that you cannot use that amount, but it has not yet been transferred to Retail Solutions ApS.
5: The money is transferred via DIBS-DebiTech to Retail Solutions ApSon the day after the products are dispatched.
Receipt of Products:
You will receive your order in a transparent sealed bag. It is important NOT to break the sealing during the flight and inside airports. If the sealing is broken, your order can be confiscated due to safety reasons.
Remember to check for any visible defects when you receive your products.
If the packaging is damaged or shows visible signs of other defects, contact cabine crew.
If the packaging is intact but you nevertheless discover after you have unpacked the product that it is damaged or defective, report this to customer service by telephone at +45 32 51 30 64.
For purposes of proof, you should contact cabine crew immediately after receipt.
Regardless of whether it is a matter of visible or non-visible damage, you should contact cabine crew. They will help you resolve the problem.
Guarantee/Complaint:
Original guarantee: We guarantee that our products are genuine brand products.
Right of Withdrawal: You have the right to return ordered products that are not defective. You should notify us of this as soon as you receive the product and no later than fourteen (14) days after the date of delivery. Notification of the return of a product should be given to Customer Service by telephone at +45 32 51 30 64 or by letter to Retail Solutions ApS, Smedekærvej 33, DK-2770 Kastrup. Your message shall contain the following information: a) order number b) invoice number and c) product number of the product(s) you wish to return. The returned products must be unused and undamaged and in their original packaging. (Any protective plastic packaging must not be broken). Return the product together with the invoice or a copy of the invoice. State the reason for returning the product on the back of the invoice! You must pay the return postage yourself. The return postage must not be C.O.D.
Complaints: We guarantee that the products you order will be delivered without any defects. If you nevertheless receive a defective product, contact Customer Service immediately or no later than within 14 days. Return the product in the condition in which you found it along with a damage or error message. We will then send an equivalent product in perfect condition to you immediately. The faulty product must be unused and undamaged and in its original packaging. Return the product together with the invoice or a copy of the invoice. State the reason for returning the product on the back of the invoice!
NB. Before you return the defective/faulty product, contact Customer Service in order to have your complaint approved and the return postage paid.
If your product breaks within the guarantee period, return the product in the condition you received it along with a damage or error report. We will send the corresponding product to you in perfect condition as soon as possible. Retail solutions will cover the cost of postage.
E-mails:
You will only receive newsletters by e-mail if you have ticked the box ‘yes please’ during a purchase on the way to the shopping basket or under the item Newsletter. You can cancel the newsletter at any time by clicking on CANCEL.
Personal Information / Personal Data Policy:
You will be registered as a customer the first time you purchase a product at Retail Solutions ApS. We register the following personal information: Name, address, telephone number and e-mail:
We register your personal information for the purpose of delivering your product: When we collect personal information via Retail Solutions, we always ensure that it only occurs with your express permission. You must be informed about precisely what information we have registered and why.
No other personal information is registered. The information is never shared with a third party.
Contact:
Retail Solutions ApS makes allowances for typing errors, price errors, VAT and fee changes, sold out / discontinued products and failure to deliver by our suppliers.
Retail Solutions ApS
Smedekærvej 33
DK-2770 Kastrup
Telephone +45 32 51 30 64
Fax +45 32 51 35 11 or +45 32 51 77 00
E-mail: info@retail-solutions.dk
CBR no.: 32 14 36 95